Experience Manager

Are you driven by the need to get things done?

Do you get a thrill out of designing and leading people through incredible experiences?

Do you love working with brilliant people to move big projects to completion?

If this sounds like you, we've got your perfect job.

We call this role “Experience Manager," but the best way to think about this job is a mash-up of “Project Manager” and "Coach."

You're a Project Manager in that you're responsible for a book creation and publishing process. You'll keep track of a complicated project with lots of moving parts, and you’ll manage a publishing team of talented creatives and technical experts. In short—there is a lot going on, and you have to stay on top of it.

You're a Coach in the sense that you will be working with authors who are usually very successful, demanding, and have lots of requests for their time. You'll have to use all different types of psychology to understand them, manage your relationship with them, and help them to do things that may be hard, difficult, and that they are slightly resistant to—but ultimately must be done, and are best for them and the book.

And finally, you're an Experience Manager in that your #1 goal is to design, execute, and guide your authors through the most fulfilling book creation and publishing experience possible--one tailored to their specific wants and needs, customized to make them feel heard, seen, special, and successful.

Here’s how it works:

The moment the author signs with us, you take over. You’re their main point of contact and their leader through their book journey. You’ll help them position their book and ensure the author has a clear understanding of who their audience is and how they use their book to advance their goals (business, social, personal).

Then you'll assemble their publishing team and coordinate the entire process from both sides. You own everything, all the way to final result—which is ensuring we produce a book the author is proud of.

These are some examples of tasks you'll be doing every day:

  • Communicate the right expectations to your authors so they always know what to expect and what's needed from them.
  • Ensure your author’s book is always moving forward on schedule.
  • Design each phase of the experience to ensure the author will have a smooth ride as their book is created.
  • Work with the publishing team to ensure all work on the book (writing, design, etc) reflects the author’s voice and intent. (You will not be writing or editing the manuscript yourself.)
  • Help authors create their bios, headshots, and some ancillary marketing content.
  • Help authors choose a book cover and title.
  • Help authors solve any problems that come up on a day-to-day basis—questions about audiobooks, marketing, issues with cover design, print run delays, and any other problems that come up.
  • Sometimes you will even have to help authors address fears or anxieties that may arise. Publishing a book is a big deal for people, and sometimes that requires some emotional help, as well as publishing help.

You don't need to know anything about publishing; in fact, most of our Experience Managers didn't before they came onboard. We've built a team of top Experience Managers who have come from all kinds of industries and roles, everything from Event Planning to Customer Service to Product Management. In this role, you're the boss of the book creation experience. You do everything necessary to make sure the author is proud of their book when it's done, and that we get it to them on time and on budget.

And it's important to note: you'll be doing this with dozens of authors at once (who are at all different stages of the process).

If you can nail the above, you're probably pretty awesome—which brings us to an important question:

Who are we and what do we do?

We’re Scribe Media, and our mission is to help everyone on earth write, publish and market their book.

The problem is that writing and publishing books are, for most people, a painful and difficult process, loaded with uncertainty and aggravation. Our goal is to make it as simple as possible, so that as many people as possible can do it.

We have multiple ways we help people do this. We can edit and publish an already written manuscript (Scribe Publishing), or we can help people write their book using a structured process with our guidance (Scribe Guided Author), or we can do a structured interview process that gets the book out of them in their words and their voice (Scribe Professional).

And if you can't afford our services, that's fine. We give away all of our information for free. Seriously, it's called Scribe Book School, and it's better than any paid course on the internet.

You can see some press about us here.

And you can see some of the books we've already published here.

Why our work matters

Our company was started because a frustrated entrepreneur wanted to put all of her incredible knowledge and ideas into a book, but didn't have the time to write it or the patience to deal with the frustrating publishing process. So we solved her problem. The origin story is here.

Her book became an amazing success, and we realized the world was full of these people--smart people who should write a book, but don’t, because the process is so painful.

These people want to write books, but don't have the time or desire to do it the old way, and that's why Scribe exists: we help people turn their ideas into books that both cement their legacy and impact the world.

Our process has worked for over 1500 authors in six years, and we’re growing fast. Our ultimate goal is to help everyone on earth write and publish a book.

If we do that, we'll help create many thousands of books that would never have otherwise existed, changing the lives of millions of people. That's really exciting to us.

To see what we mean, here are some author success stories and videos of authors talking about what their books mean to them, and to their readers.

But if you really want to see why we do this...just watch this video of an author we worked with, Philip McKernan.

What's it like being part of the Scribe Tribe?

We're not going to try to pitch you a load of corporate doublespeak bullshit about how great we are. Instead, we’ll just show you proof.

These are all real tribe members, speaking openly and honestly about all aspects of what it's like to be part of this tribe:

The 7 Things Applicants Need to Know

Who Should Not Work At Scribe?

What’s It Like To Work At Scribe?

You can also watch The Power of Vulnerability at Work, for an excellent glimpse into how much we care about each other as people, and how we approach our relationships.

You can see a bunch more videos here, on our YouTube Channel.

This is the operating system for our tribe: The Scribe Culture Bible.

We are consistently ranked the #1 Best Place To Work in Austin.

Also, Entrepreneur Magazine said we have the #1 company culture in America.

You In? Awesome, here's the details:


  • Austin, TX

Type of Employment

  • Full-Time

Necessary Skills & Qualifications

Here is the list of skills we believe are necessary for this job. Most importantly, we are hiring based on careful balance of relevant experience, culture add, and motivation:

  • You MUST BE VERY GOOD at Getting Things Done: This is an absolute must. You must be the definition of a doer. You cannot hide in this job, you cannot do things half-ass, and you won't have people picking up your slack. We will train you in all the specifics and details of course, but to apply you must have a long of history of getting things done (especially in work settings).
  • You Have Good Social Intelligence: This job will require you to work with a lot of different types of authors, clearly set expectations with them, and get them to do the work they have to do—even if they are resistant, or want to do it a different way. Sometimes you will need to have hard conversations with them, and even set limits with people who are not used to hearing "no"—but do it in a way that doesn't upset them or derail the project. It takes real social intelligence to navigate these situations. You must be able to understand and relate with people no matter what they are like. Again we can train you to some extent, but you should walk in already having experience with this.
  • You Are Organized and Task Oriented: This might seem redundant with "getting things done" but it's not. Some people get things done in a chaotic manner—that won't work. We have a detailed process that is very user friendly for you—but you’ll need to stay on top of a lot of stuff. You'll have a hundred to-dos every day, most very small and quickly done, but still—that's a lot.It’s not hard as long as you’re organized and task oriented and have a basic understanding of modern technology.
  • You Are Self-Motivated: We don't want people who have to be constantly managed. If you only work well with someone standing over you telling you what to do—DO NOT APPLY. You must be very self-motivated. There are no lifestyle roles here, and no easy days. We all work very hard every day, because we care about our mission, and what we do matters to us and other people. NOTE: Hard work does not mean endless hours—it only means results. If you don't want to work hard and get results, this is not the right company for you. There is no coasting and no hiding here and you will be held accountable for achieving real results, which means getting authors through the process in a way that gets them a book they are proud of. If that doesn't excite you, this is the wrong tribe for you.

Salary & Benefits

  • Competitive Pay: $60K
    Full Benefits Package: We don’t spend our money on ping pong tables and beanbag chairs. We spend our money on things that matter to our tribe--like a full slate of benefits that would rival any Fortune 50 company.
    • We fully cover your medical, dental, and vision insurance—starting on day 1.
    • We offer up to $1,500 in educational assistance to continue your learning.
    • We have six weeks of paid time off, including holidays and the week between Christmas and New Year’s.
    • If anything awful were to happen to you, we provide life insurance and short- and long-term disability.
    • Scribe’s success is directly related to the Results of the Tribe. That’s why every time Scribe achieves our revenue and profit margin goals, all Tribe Members are eligible to earn a Results-Based Bonus. Even better, the payout increases in direct correlation with our success--the more we exceed our goals as a Tribe, the larger the portion of those earnings we receive.
    • We have Work with your dog Wednesdays! AKA: Woofdays!
    • Plus, we eat a free lunch together in the office on Fridays!
  • Be Part Of A Tribe: You (should) have seen the videos above. We also have a pretty cool set of principles that we live by as a tribe, you should check it out, because this is the operating system for our tribe, and everyone in our company lives the values and principles outlined in this doc.
  • Freedom & Flex Work: While you’ll need to be based in Austin, we offer a flexible work environment. You can work from home, work while you travel, work in our office, make your own hours--we don't care. You can wear a three piece suit (like our CEO) or gym clothes (like our founders) or anything else--we don't care. We only care that you do your job well. And we have lots of paid time off each year, because we believe that rest and recovery are just as important as work. But, again, this is not a remote position.
  • Make A Real Impact: We’re a small tribe (just about 50 full time) and you will be a major part of our team. Not only that, you won't just impact the company, you'll impact the world. Books are one of the very best ways to influence other people and change the way they think--and you'll be helping to make them a reality.
  • Work With Interesting People: You're not just working on any books. Past authors include major company CEOs, famous entrepreneurs, professional athletes, and people with amazing personal stories. These are books that change lives.

EEO Statement

At Scribe, we don’t just accept differences — we support them, celebrate them, and as a company, we thrive on them. Scribe is proud to be an equal opportunity workplace and we actively look for and hire people who bring new perspectives and experiences to our tribe.

Everyone has a story to share. Our CEO, JeVon “JT McCormick”, is just one Tribe Member example.

Ready to apply?

Complete the application by clicking on the "Apply To Position" button. Applications will remain open until we find the perfect person for this role.

You can expect to hear back from us either way within 15 business days. Be sure to keep an eye on your spam and promotions boxes in case our emails end up there! To make sure we're able to give your application the careful attention and time it deserves, please do not follow up with us unless you don't hear back from us by then.

Please, no phone calls. Due to the number of applicants we typically receive for our career openings, we are not able to do phone interviews until later stages of the hiring process. All applicants must submit an application through our portal. Scribe will not sponsor applicants for work visas.

Note: If you're on an external job site, we encourage you to apply directly from our career portal at https://scribe.breezy.hr/

We're only considering candidates that are authorized to work in the United States and we will not sponsor applicants for work visas.

Bonus: If you aren't right for this career, but you know the perfect person, send them this career description.

If we hire them, we'll give you a $2k bonus.

Totally serious--every person we hire, we ask them who referred them to us, and we pay the bonus to the referrer. That could be you if you share this career ad with a friend who's perfect for it.